Shipping Policy

We aim to get your order to you as quickly and safely as possible. Please read the information below for details on our delivery service, dispatch times and stock availability.

UK Delivery

All orders are dispatched from the UK using recognised and trusted carriers. The carrier used may vary depending on the size, weight and destination of your order.

For items that are in stock, orders placed before 2:00pm Monday to Friday will normally be dispatched the same working day for delivery on the next working day.

Orders placed after 2:00pm will normally be dispatched on the following working day.

Weekends and UK Bank Holidays are not classed as working days.

Stock Availability & Lead Times

We aim to keep our stock information as accurate and up to date as possible.

If an item you have ordered is not currently in stock or there is an unexpected stock issue, we will contact you as soon as possible with an estimated lead time.

You will then have the option to continue with your order based on the estimated lead time or discuss the available options with our team.

Delivery Times

For in-stock items, our standard UK delivery service is typically:

Order before 2:00pm on a working day → Next Working Day Delivery

For example:

• Order before 2:00pm Monday → Expected delivery Tuesday

• Order before 2:00pm Friday → Expected delivery Monday

• Order after 2:00pm Friday or over the weekend → Expected dispatch Monday for delivery Tuesday

While we aim to meet these delivery times, they are estimates rather than guarantees. Occasionally, delays can occur due to circumstances outside of our control, including courier delays, adverse weather or other disruption.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow a short period of time for tracking information to become active after your order has been collected by the carrier.

Multiple-Item Orders

Orders containing multiple items may occasionally be dispatched separately and could arrive in more than one parcel.

If part of your order is unavailable, we may contact you to discuss the available options.

Delivery Addresses

Please ensure that your delivery address and contact information are correct when placing your order.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Changes requested after dispatch may result in delays or additional charges from the carrier.

Missed Deliveries

If nobody is available to accept your delivery, the carrier will normally provide instructions regarding redelivery, collection or, where appropriate, delivery to a safe place or neighbour.

Please refer to the tracking information provided for the latest updates regarding your delivery.

Lost or Damaged Parcels

We take care to ensure all orders are securely packaged before dispatch.

If your parcel arrives damaged, or you believe your parcel has been lost in transit, please contact us as soon as possible so that we can investigate with the carrier and arrange an appropriate resolution.

For damaged deliveries, we may ask you to provide photographs of the parcel, packaging and affected items.

Remote & Offshore UK Locations

Next working day delivery may not be available to all UK postcodes.

Deliveries to some remote areas, offshore locations, Northern Ireland, the Scottish Highlands and Islands may take longer and may be subject to additional delivery charges.

Important Information

Next working day delivery applies to in-stock products ordered before 2:00pm on a working day and is subject to carrier availability and geographical restrictions.

Delivery dates shown or provided are estimates unless specifically stated otherwise.

If you have any questions about stock availability or delivery before placing your order, please contact us and our team will be happy to help.